🚫 Cancellation Policy

💳 Pre-Order Deposit & Cancellation Terms

• Non-Refundable Deposits: Your initial 50% pre-order deposit is strictly non-refundable for any reason, including change of mind, buyer remorse, or manufacturer fulfillment delays.
• 72-Hour Balance Window: Once your item arrives and is ready to ship, you will receive an email invoice for the remaining 50% balance. You have exactly 72 hours from the time that notification is sent to complete your payment.
• Forfeited Orders: If the remaining balance is not successfully paid or updated within 72 hours, your pre-order will be cancelled, your item will be released back into public inventory, and your initial 50% deposit will be completely forfeited.

• No Upfront Cancellations: Because manufacturer production, custom bleaching, and inventory allocation begin immediately upon purchase, you cannot cancel your order or request a refund once the checkout process is complete.
• Cancelled Order Fee: In the rare event that an order cancellation request is approved before it physically ships, a 10% restocking and administrative fee will be deducted from your total refund amount. This fee helps cover non-reimbursable credit card processing fees and administrative costs incurred by the business.