📋 Return and Refund Policy

📋 Pre-Order Deposit & Cancellation Policy

• Non-Refundable Deposits: Your initial 50% pre-order deposit is strictly non-refundable for any reason, including change of mind, buyer remorse, or manufacturer fulfillment delays.
• 72-Hour Balance Window: Once your item arrives and is ready to ship, you will receive an email invoice for the remaining 50% balance. You have exactly 72 hours from the time that notification is sent to complete your payment.
• Forfeited Orders: If the remaining balance is not successfully paid or updated within 72 hours, your pre-order will be cancelled, your item will be released back into public inventory, and your initial 50% deposit will be completely forfeited.

🧸 Final Sale & Squishy Toy Policy

• All Sales Final: All purchases of squishy toys are strictly final sale. We do not accept returns, exchanges, or refunds for these items due to change of mind.
• Factory Defects: The only exception to this policy is a genuine factory defect. If your squishy toy arrives defective from the manufacturer, please contact us immediately at lissaslovelycreations@outlook.com with photos of the issue so we can process a replacement.

🎨 Handmade & Made-to-Order Variations

• Bleach Patterns: All apparel items are made to order and unique. Items will vary in bleach pattern, intensity, and design.
• No Returns for Variations: Because these variations are a natural part of the handmade process, we do not accept returns, exchanges, or refunds based on bleach patterns or minor color differences.

⚠️ Damaged or Incorrect Items

• 3-Day Notification Window: You must contact us at lissaslovelycreations@outlook.com within 3 days of the carrier delivery date with photos of the damage or incorrect item. Requests sent after 3 days will be invalid.
• Return Label Window: We will provide you with a prepaid return shipping label via email. The item must be physically scanned and shipped back to us within 3 days of receiving the label, or the return will become invalid.
• 3-Day Policy: We will not reprint or re-issue return labels after this 3-day period has expired.
• Extenuating Circumstances: If you are physically unable to send the item back within the 3-day window, you must notify us before those 3 days are up to request an extension.

🛍️ Standard Return & Store Credit Policy

• 3-Day Window: If the item is not damaged or incorrect, you must contact us within 3 days of the carrier delivery date to request a return.
• Boutique Approval Discretion: Returns for change of mind or sizing errors are not guaranteed and are subject to individual boutique approval.
• Store Credit Only: If your return request is approved by the boutique, you will be issued Store Credit only—no cash or card refunds will be given.
• Return Shipping & Condition: The customer is responsible for all return shipping costs. Items must be sent back unworn, unwashed, and in their original packaging.

🚫 Cancellation Rules

• No Upfront Cancellations: Because manufacturer production and inventory allocation begin immediately upon purchase, you cannot cancel your order or request a refund once the checkout process is complete.
• Cancelled Order Fee: In the rare event that an order cancellation request is approved before it ships, a 10% restocking and administrative fee will be deducted from your total refund amount. This fee helps cover non-reimbursable credit card processing fees and administrative costs incurred by the business.